B2B Customers Only

1. Eligibility for Returns

As a B2B-only supplier, Intratek accepts returns strictly under the following conditions:

  • The item received is defective, damaged in transit, or materially different from what was ordered.
  • The return request is submitted within 14 calendar days from the date of delivery.
  • The item must be unused, in original packaging, and accompanied by the original invoice or delivery note.

We do not accept returns for:

  • Buyer’s change of mind or ordering errors
  • Products ordered under special terms, custom-made, or specially sourced
  • Opened software, licenses, or consumables (e.g. batteries, printer supplies)
  • Products showing signs of installation or use

2. Return Procedure

To initiate a return:

  1. Email us at support@intratek.eu within 14 days of delivery.
  2. Include:
    • Your order number
    • A detailed description of the issue (with photos if applicable)
    • Whether you are requesting a replacement, repair, or refund
  3. Our support team will review your case and respond within 2 business days.
  4. If approved, you will receive a Return Merchandise Authorization (RMA) and instructions for return shipment.

Returns sent without prior RMA approval will not be accepted.

3. Return Shipping

  • If the return is due to our error (e.g. defective, wrong item), we will arrange or reimburse return shipping.
  • If the return is denied upon inspection (e.g. item found used or not defective), the cost of return and reshipment will be borne by the customer.

4. Refunds

Approved refunds will be processed within 10 business days from the date we receive and inspect the returned item.

Refunds are issued via the original payment method, unless otherwise agreed in writing.

Refunds do not include:

  • Shipping charges (unless the error was ours)
  • Bank/payment gateway fees (if non-refundable)
  • Any restocking fee, if applicable, for specific items

5. Damaged Shipments

If a shipment arrives visibly damaged:

  • Refuse the delivery or sign as “Received Damaged”.
  • Report it to us within 48 hours at support@intratek.eu with photos of the packaging and item.
  • Late reports may not be eligible for claim submission with the courier.

6. Warranty Claims

Most products are covered by the manufacturer’s warranty, details of which are available upon request or listed in the product manual.

Warranty claims after the 14-day return window should be directed through Intratek or the respective authorized service center, depending on the manufacturer’s policy.

7. Important Notes

  • This policy applies only to registered business customers (B2B).
  • All returns are subject to inspection and approval.
  • Intratek reserves the right to reject any return that does not meet these conditions.